Business Practices
At Bridgefield, we are committed to providing our customers with the best possible service and support.
Your personal information is secure with us.
Bridgefield takes the control and protection of your personal information very seriously. Internal policies and procedures are in place to protect the integrity and privacy of customer data. Bridgefield adheres to all requirements of the Gramm-Leach-Bliley Act as well as TCPA (Trusted Computing Platform Alliance) and FCRA (Fair Credit Reporting Act). Opportunities to make required elections regarding the sharing of information are provided to allow all customers the ability to participate in the protection and control of their information.
Complaint resolution.
Bridgefield makes every attempt to resolve customer disputes during the first phone call. If a complaint requires additional follow up, it is done so promptly and in good faith to obtain a resolution and customer satisfaction. Timeliness of complaint resolution is closely monitored by management.
Fair reporting to credit agencies.
Bridgefield regularly reports loan performance to all major credit reporting agencies. We firmly believe that any lender that originates a home loan should report borrower payment records monthly to a nationally recognized consumer credit reporting agency to allow diligent borrowers to improve their credit ratings.
Fair collection practices.
Bridgefield is guided by policies and procedures to ensure ethical and proper treatment of all customers in relation to the collection of outstanding mortgage debts. Extensive training, phone monitoring, and random recording is utilized by management and used to assure these policies are strictly adhered to.
Talk to us.
We're here to help.
Call 1.866.804.5604 to talk to a customer service representative, or email us. Have time to talk now?
Try our live chat.