Disaster Policy
Bridgefield is doing all that we can to assist our borrowers that were impacted by the destructive force of hurricanes.
We realize that there may be extenuating circumstances that could cause us to have to deviate from these guidelines, and for this reason, each case will be handled on a case-by case basis.
Please understand that we will do our part to ensure that the claim settlement process moves as quickly and as smoothly as possible, please allow 7 – 10 business days to process received checks and 72 hours to return voice messages.
Guidelines for insurance settlement of a claim
Step 1: Please contact your insurance company and file a claim. Your insurance company will provide you with the estimated damages to your property. If you need help getting their phone number, call Customer Service at 1-866-226-2164. One of our representatives will be able to give you the name of your insurance provider and a contact number.
Step 2: After contacting your insurance provider, contact Loss Drafts at our toll-free number of 1-877-464-0688 and they can assist you with the type of loss draft package that is needed.
Step 3: You will need to complete all the requested information, sign in the necessary places, and return the following items to us:
For hurricane victims with loss less than $10,000
All paperwork must be received in order for your claim to be processed in a timely manner. Missing and/or incomplete documents and unendorsed insurance settlement checks will delay the process.
- All parties are to endorse insurance settlement checks. Please attach to the top of the paperwork
- Claim Information Form (filled out completely)
- Insured’s Affidavit
- Mortgage loan must be current
- The Insurance Company’s adjusters report
Please send these documents to the following address
Attention: Property Loss Department
Bridgefield Mortgage, Corp.
PO Box 53930
Irvine, CA 92619-3930
Step 4: As soon as Bridgefield Mortgage, Corp receives your insurance settlement check, along with all other items listed in Step 3, the check will be deposited into your restricted escrow account and then disbursed back to the homeowner. Should your account be delinquent, the check will be made payable to the contractor that performs the work.
We empathize with your loss and will do all that we can to promptly restore the damage to the property and dwelling. We appreciate your patience and understanding.
Please do not hesitate to contact Customer Service Monday through Friday 7:30 to 5:00 PST for assistance. Customer Service toll-free number is 1-866-266-2164.
For hurricane victims with loss in excess of $10,000
The following actions must be taken after completing steps 1–3, (listed above).
All paperwork must be received in order for your claim to be processed in a timely manner. Missing and/or incomplete documents and unendorsed insurance settlement checks will delay the process.
- All parties are to endorse insurance settlement checks. Please attach to the top of the paperwork
- Claim Information Form (filled out completely)
- Insured's Affidavit
- Mortgage loan must be current
- The Insurance Company’s adjusters report
- The Contractor’s bid/estimate of repairs
- A copy of the Contractor’s authorization agreement to perform the work (if applicable)
- If homeowner wants to complete the repairs themselves this must be approved by management upon receipt of all the above documents. This must also be documented on the claim information form.
Step 4: As soon as Bridgefield Mortgage, Corp. receives your insurance settlement check, along with all other items listed in Step 3, the check will be deposited into your restricted escrow account and disbursed in three separate increments as repairs are confirmed complete by our inspection company. Should your account be delinquent, the checks will be made payable to the contractor that performs the work.
The first disbursement will be released in 7 – 10 business days of receipt of the insurance settlement check and will be for an amount totaling 33 percent, the check will be made payable to the mortgagor and the contractor.
Once Bridgefield is notified that the property repairs are approximately 50 percent complete, an inspection will be conducted, at Bridgefield’s expense to determine the exact amount to be paid and a second check will be released (pending inspection results) to cover the additional work needed. After Bridgefield is notified that final repairs have been completed, a final inspection will be conducted, at Bridgefield’s expense. If the work performed is found to be in compliance with all city codes and inspection requirements, and you are satisfied with the work performed; Bridgefield will issue the final disbursement check. (This check will only be issued once all completed documents are received including the signed and notarized Contractor’s Affidavit download PDF).
We empathize with your loss and will do all that we can to promptly restore the damage to the property and dwelling. We appreciate your patience and understanding.
Please do not hesitate to contact Customer Service Monday through Friday 7:30 a.m. to 5:00 p.m. PST for assistance. Customer Service toll-free number is 1-866-226-2164.
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